West Penn customers beware of scams
Three days after paying his electric bill, Clinton Township resident Dylan Cole received a call from an entity claiming to be West Penn Power saying he had an unpaid balance.
Knowing that he had already paid his bill, Cole was quick to hang up. He dialed up the power company to confirm that there was not a remaining balance on his account.
The power company confirmed his suspicions: It was a scam. He was informed that they were aware of ongoing phone scams to their customers.
Information posted on West Penn Power’s parent corporation, FirstEnergy’s website, warns residents of the scam calls and explains what residents can anticipate if their accounts do have an unpaid balance.
If a customer’s account is past due, they will receive a written notice of their account status, with instructions on how to avoid disconnection of service.
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