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Public service organizations thank 911 dispatchers

Telecommunicator Cory Lefever takes a call Monday about an icy road complaint at the Butler County Department of Emergency Services dispatch center in Butler Township. Joseph Ressler/Butler Eagle
‘The Vital Link’

There’s one phone number everyone has memorized: 911.

Chris Beck, who’s been a Butler County 911 dispatcher for five years, remarked that the number is the first step to people in crisis receiving help, and he’s received many interesting calls in his time on the job.

He described an instance where a woman called in who was stranded after an ice jam flooded a creek around her and her dogs. While she and her pets got to higher ground, Beck pinpointed her location using Rapid SOS technology and updated those responding.

“It was a collaborative effort by all involved,” he said.

In another form of collaboration, Butler County Department of Emergency Services workers like Beck were recognized by public safety entities for their contributions to the community in honor of National Public Safety Telecommunicators Week.

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