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American Water, largest water utility in U.S., dealing with cyberattack

The largest regulated water and wastewater utility company in the United States announced Monday that it was hit by a cyberattack, prompting the firm to pause billing to customers.

New Jersey-based American Water — which provides services to more than 14 million people in 14 states and on 18 military installations — said it became aware of the unauthorized activity on Thursday and immediately took protective steps, including shutting down certain systems.

The company currently is in the process of closing a deal to take over operation of facilities run by the Butler Area Sewer Authority.

The company does not believe its facilities or operations were impacted by the attack and said staffers were working “around the clock” to investigate the nature and scope of the attack, according to a statement the Butler Eagle received from the company.

The company said it has notified law enforcement and is cooperating with them. It also said customers will not face late charges while its systems are unavailable.

According to its website, American Water manages more than 500 water and wastewater systems in about 1,700 communities in California, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maryland, Missouri, New Jersey, Pennsylvania, Tennessee, Virginia and West Virginia.

Eagle staff writer Eddie Trizzino contributed to this report.

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